This policy explains what we collect when you use this website, why we collect it, and what we do with it. We have written it in plain English on purpose.
The short version: we collect what you give us so a real person at our office can help you, we do not sell your information, and you can ask us to delete it.
What We Collect
We collect two kinds of information.
- Information you give us. When you fill out a contact form, ask what your home is worth, ask about a listing, or create an account, we collect your name, email address, phone number, and anything you write in the message. If you tell us what you are looking for — a price range, an area, a number of bedrooms — we keep that too, because that is the whole point.
- Information collected automatically. Like most websites, our servers and analytics tools record your IP address, browser and device type, the pages you view, how you got here, and the time of your visit.
How We Use It
- To answer you. A licensed broker at our office responds to what you sent.
- To send you homes that match what you asked for, or homes like the ones you look at, until you tell us to stop.
- To keep your account working if you created one.
- To understand which pages are useful and fix the ones that are not.
- To meet our record-keeping obligations as a licensed Oregon real estate brokerage.
We Do Not Sell Your Information
We do not sell your personal information, and we do not trade or rent it to lead brokers or data companies.
We share it only where it is necessary to do the work: with the broker at our office helping you, with the service providers listed below who run parts of this site on our behalf, with people you ask us to bring into your transaction such as a lender, title company, or inspector, and where the law or a court requires it.
Service Providers We Use
Parts of this site are run by other companies. Each one sees only what it needs to do its job, and each has its own privacy policy.
- RMLS® of Portland, Oregon supplies the listing data shown on this site.
- Google provides analytics, Search Console, the embedded maps, and the option to sign in with a Google account.
- Microsoft provides the option to sign in with a Microsoft account, such as Outlook or Hotmail.
- Yahoo provides the option to sign in with a Yahoo account.
- Mapbox suggests addresses as you type one, and draws some of the maps on this site.
- Postmark delivers email we send you.
- Elfsight displays our published client reviews.
- Vercel and Supabase host this website and its database.
Cookies and Tracking
We use cookies to keep you signed in, to remember a search while you browse, and to measure how the site is used. Your browser can block or delete cookies. If you block them, signing in and saving a search will stop working, but you can still browse listings.
Our listing emails tell us when one is opened or a link in it is clicked. We use that in two ways: the broker at our office helping you can see which homes you clicked on, so they can follow up, and someone who has not read them in a long while gets fewer of them. We never share it with anyone outside our office.
Because we do not sell your personal information and do not share it for targeted advertising, there is nothing for a Global Privacy Control or Do Not Track signal to opt you out of. We do not otherwise change how the site behaves in response to those signals.
Contacting You
When you send us your phone number or email address through a form on this site, you are asking a broker at our office to get back to you, and you are agreeing that we may do so by phone, email, or text.
A real person contacts you. We do not use auto-dialers, robotexts, prerecorded voice calls, or AI voice calls, and we do not run text message marketing campaigns from this website.
You can stop it at any time. Click unsubscribe in any email, reply STOP to a text, or just tell your broker. We will confirm once and then stop.
Agreeing to be contacted is never a condition of buying or selling a home with us.
Links to Other Sites
This site links to other websites, and some pages embed content from other companies. Once you follow a link you are on their site under their privacy policy, not ours. We encourage you to read it.
Your Choices and Your Rights
You can ask us what we hold about you, ask us to correct it, or ask us to delete it. Call or write to us using the contact details at the bottom of this page and we will handle it.
Oregon residents have these rights under the Oregon Consumer Privacy Act. California residents have comparable rights under the California Consumer Privacy Act, including the right to know, the right to delete, and the right to opt out of sale — and again, we do not sell your information. We will not treat you differently for exercising any of these rights.
One limit worth naming honestly: Oregon real estate law requires a brokerage to keep transaction records for a set period. If you became a client, we cannot delete those records until that period has run.
How Long We Keep It
If you contacted us but never became a client, we keep your information until you ask us to delete it, or until it has clearly gone cold.
If you became a client, we keep your transaction file for the period Oregon law requires of a licensed brokerage.
Security
We protect your information with encrypted connections, access limited to the people who need it, and hosting providers who maintain their own security programs. No website can promise perfect security, and we will not pretend otherwise.
Children
This site is meant for adults buying and selling homes, and no one under 18 should use it or send us personal information. We do not knowingly collect information from children. If we learn that a child under 13 has given us information, we delete it.
Governing Law
This policy is governed by the laws of the State of Oregon, without regard to its conflict of law rules. Any dispute about it belongs in the state courts of Lane County, Oregon, or in the United States District Court for the District of Oregon.
Changes to This Policy
If we change this policy we will update the date at the top of the page. Material changes will be called out on the page itself.
Contact Us
Questions about this policy, or a request about your information: Heart & Home Real Estate, 541 Willamette Street, Suite 213, Eugene, OR 97401. Phone (541) 253-4090. Email john@lanecountyrealtor.homes.
Please include your name, how to reach you, and what you are asking for, so we can answer the right question. We will respond within 30 days.